Our investigation has identified inconsistencies within a core platform infrastructure component supporting several services in the India region.

As part of our incident response procedures, we have initiated a comprehensive platform integrity review and security validation process to ensure the continued reliability, stability, and security of our services before full restoration is completed.

Current Status: • Root cause area identified • Mitigation measures are being implemented • Comprehensive platform validation in progress • Security and integrity scans underway •

Engineering teams actively monitoring recovery efforts

To maintain the highest standards of platform reliability and data protection, the validation and scanning process is expected to continue for approximately 18 hours. While some services may become available sooner, customers should anticipate intermittent disruptions until all verification procedures have been successfully completed.

At this time, there is no indication of unauthorized access, customer data exposure, or security compromise.

Our teams remain fully engaged and will continue to provide updates as significant progress is made.

We sincerely apologize for the inconvenience and appreciate your patience while we complete these critical validation activities.

Regards,

Incident Response Team

Stamp Mitra

🇮🇳 Investigating – Service Disruption Affecting India Region

Our engineering teams have identified the affected infrastructure and are actively investigating the root cause. Service degradation continues to impact some customers in the India region. Restoration efforts are underway, and we will provide further updates as more information becomes available. We appreciate your patience while we work to resolve this incident.

We are currently experiencing a technical issue affecting certain Stamp Mitra services within the India region. Our engineering and infrastructure teams have identified the incident and are actively working to restore normal operations as quickly as possible.

Affected services may include: • Customer Portal Access • Document Processing • Order Management Functions • Related Platform Services

We understand the importance of uninterrupted service and are treating this matter with the highest priority. Regular updates will be provided through our Status Page as additional information becomes available.

At this time, no action is required from customers. We recommend monitoring our Status Page for the latest updates regarding service restoration.

We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Regards,

Incident Response Team

Stamp Mitra